Mums Shapewear Body Shapers Thongs Body Suits Shorts Briefs Waist Cinchers

Shipping & Returns

Shipping Policy

All orders received on a weekday before 1pm are processed the same day and generally shipped the same day. We offer the following delivery services:

  • Free Standard UK Delivery

  • Guaranteed Next Day UK Delivery

  • EU, USA & Canada Delivery

  • Worldwide Delivery

Free Standard UK Delivery

We are pleased to offer free shipping to all our UK customers who spend over £50. You should receive your goods within 1 to 3 working days of your order being placed.

Guaranteed Next Day UK Delivery

Guaranteed next day delivery to anywhere in the UK is charged at £8.99

EU, USA & Canada Delivery

International shipping to Europe, USA and Canada is set at a flat rate of £16.

Worldwide Delivery

Shipping to the rest of the world costs £20.

Return & Exchange Policy

RETURNS

We are more than happy to accept a return of any UNWORN items still fitted with tags and labels and sent back WITHIN 14 DAYS OF RECEIPT. We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to accept worn items for hygienic reasons

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

How Do I Return My Item?

Please use the contact Us page

When Will I Receive My Refund?

Once your return is received; we will inspect it for the following

  • Unworn

  • Unused

  • Unstained

  • Unwashed

  • All tags attached

  • No smells other than natural product orders

  • No animal or pet hair

  • No stretch marks or permanent wrinkles on items with latex

  • Original packaging

 

we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

NOTE: SHIPPING CHARGES ARE NON REFUNDABLE

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@mumsshapewear.com